Warranty

Last Updated Date: October 8, 2025

Your satisfaction is our top priority. That’s why all Wider Cable products come with a warranty that guarantees quality and peace of mind. If something doesn’t perform as expected, we’ll make it right at the earliest.

Warranty Process

• Sufficient proof of purchase must be provided.
• A description of the defect must be provided in order to issue a warranty claim.
• If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
• You may need to return the item for quality inspection.

Valid Proof of Purchase

• The order number that is provided with every online purchase made through widercable.com and Wider Cable’s authorized resellers.
• Sales invoice.
• Dated sales receipt from an authorized Wider Cable reseller.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address to which the item was originally shipped).

Shipping Costs Must Be Covered by the Buyer in the Following Situations

• Returning products for any reason other than a proven defect.
• Warranty claims on items taken outside the original country of purchase.
• Returning items claimed to have defects but found by Wider Cable quality control to be in working condition.
• Returning defective items in international shipping.
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process).

What Does This Warranty Cover?

During the warranty period, if the product is found to have defects in material or workmanship from the original manufacturer, it will be repaired or replaced at no additional cost to the customer.

Products and parts replaced under this warranty become the property of Wider Cable and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

Not Covered Under Warranty

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues
• Free products
• Repairs through third parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from an unauthorized reseller

Not Liable for

• Loss of data incurred from the use of Wider Cable products
• Returning personal items sent to Wider Cable

Company Name: WIDER WIRE & CABLE CO., LIMITED
Company Address: Flat/RM A17/F Wardley Center 9-11 Prat Avenue, TSIM SHA TSUI, Hong Kong, China