Shipping Policy

Last Updated Date: October 8, 2025

Free Shipping on Orders Over $50 and Bulk Orders for an estimated 3-5 business days.

Thank you for shopping with us! We’re committed to delivering your order quickly, safely, and efficiently — no matter where you are in the world. This policy outlines our shipping terms, delivery timelines, and related information.

1. Shipping Service & Delivery Area

We proudly ship worldwide, including but not limited to:

• United States
• Canada
• United Kingdom
• European Union countries
• Australia
• United Arab Emirates
• India
• Singapore
• Japan
• and many more.

2. Processing Time and Delivery Time

Order Processing Time

In addition to force majeure, we will ship within two working days. If your product does not meet the conditions for delivery within 3-5 working days, our team will connect with you to discuss the best courier partner and the possible delivery times. Custom-made or special-order products may require additional processing time, which will be discussed at the time of accepting the order.

Shipping Time

From 3 to 5 business days, depending on the product you purchased and your location, we will ship the goods to you from China or Vietnam.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and preferred delivery option.

We occasionally offer free shipping promotions, which will be clearly indicated on our website.

4. Customs, Duties & Taxes

International orders (outside China & Vietnam) may be subject to import duties, customs fees, or local taxes imposed by your destination country. These charges are the responsibility of the customer, as they vary by region and are not included in the product or shipping price.

5. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can monitor the delivery status using the provided tracking link or through your account dashboard.

6. Lost or Delayed Shipments

While we work with reliable carriers, unforeseen delays can occur due to customs clearance or courier issues.

If your order hasn’t arrived within the estimated timeframe, please get in touch with our support team at sales@widercable.com, and we’ll assist you promptly.

7. Cancel or Change An Order

If you would like to change or cancel an order, please get in touch with us as soon as you can.

We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please get in touch with us to set up a merchandise return once you have received the shipment.

8. Address Accuracy

Please ensure all shipping details are accurate before checkout. Orders returned due to incorrect or incomplete addresses may incur additional reshipping charges.

9. Freebie Terms & Conditions

Freebies are not for resale and will not be replaced if lost or stolen.

Freebies are provided on an “as is” basis (with their present look or condition), without further warranty or any kind. Including but not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed, and these gifts are not redeemable for cash and cannot be transferred or exchanged.

Company Name: WIDER WIRE & CABLE CO., LIMITED
Company Address: Flat/RM A17/F Wardley Center 9-11 Prat Avenue, TSIM SHA TSUI, Hong Kong, China